Japanese hotelier Fujita Kanko is implementing a multilingual chatbot that uses artificial intelligence to handle guest inquiries on the websites for some of its Japanese-based properties. Website visitors can use the chatbot in Japanese, English, Traditional Chinese, Simplified Chinese or Korean to receive 24/7 assistance. If the chatbot fails to answer any questions, human operators are available to provide assistance between 8 a.m. and 10 p.m. Japan time. The feature is currently available on the websites of Hotel Gracery Ginza, Hotel Gracery Shinjuku and Shinjuku Washington Hotel all in Tokyo, Hotel Gracery Naha in Okinawa, Hotel Gracery Sapporo in Hokkaido, Hotel Gracery Tamachi in Tokyo, and Hotel Gracery Kyoto Sanjo in Kyoto. "It is essential that we adapt our services to meet consumer demand for more digital interaction, while maintaining our in-person hospitality standards," Fujita Kanko President and CEO Akira Segawa said in a statement.